Terms & Conditions

By using the HatStore.ca website, we will consider this as your agreement to the terms and conditions. We encourage you to read them carefully before placing an order or simply using our website. Please do not use our website if you disagree with the terms.

• Acceptance of Terms: Your continuous use of our website shows your acceptance of our Terms and Conditions, privacy policy, or any other guidelines posted on the website.
• Changes to Terms: We may change or update the terms at any time without any notice. Your website usage or order placement implies your acceptance of the changes.
• Eligibility: You must be at least 18 years old or legally capable of entering into contracts. This is a must to use our services.

• Product Description: We aim for accuracy, but slight colour differences may occur due to monitor and gadget variations.
• Order Process: You must provide accurate details when placing an order, including shipping and payment information.
• Order Confirmation: After submitting an order, you will receive an email. However, this in any case does not guarantee acceptance. We reserve the right to cancel or refuse any order.
• Order Changes: Contact us immediately if changes are needed. Once production starts, changes may not be possible.

• Pricing: All prices are in Canadian dollars and may change without notice. The price at the time of order applies. No additional charges other than taxes or shipping fees apply.
• Payment Methods: We accept various payment methods like credit cards, debit cards, and PayPal. We never store your card details in our system.
• Payment Disputes: We are allowed to cancel the order on payment disputes. Please reach out to our customer service for more details.

• Customisation Process: We offer a variety of customisation options for our hats. After you submit your design, our team will review it and may suggest modifications. Production will only proceed once you approve the final design.
• Design Approval: You must review and approve the final design proof before production. Please check all details, including colours, text, and size, as changes cannot be made after approval.
• Intellectual Property: By submitting a design, you confirm that you have the legal right to use it. HatStore.ca is not liable for any copyright or intellectual property infringement related to your design. We may refuse any design that violates our policies or other’s rights.

• Shipping Methods: We offer various shipping options, including standard and expedited delivery. Shipping times and costs vary by location and selected method. Estimates provided at checkout are approximate and not guaranteed.
• Delivery: We strive to deliver your order on time, but we are not responsible for delays caused by factors beyond our control, such as carrier delays, customs processing, or natural disasters.
• International Shipping: For orders shipped outside Canada, you are responsible for any import duties, taxes, or customs fees. These charges are not included in our prices and must be paid by the recipient upon delivery.

• Eligibility for Refunds: Refunds at HatStore.ca are granted under specific conditions for fairness and transparency. You can request a refund if you receive a defective, damaged, or significantly different product from the approved design. If your order is not delivered on time due to our fault, you may also qualify for a refund. All requests must be made within 7 days of receiving your order to help us address issues promptly and maintain high customer service standards.
• Ineligibility for Refunds: Not all situations qualify for a refund. Refunds are not granted for change of mind after design approval and production starts. Slight variations in colour, size, or design within industry-standard tolerances also do not qualify. We cannot issue refunds for incorrect shipping information provided by the customer or for damage due to misuse. Each custom cap is made to your specifications, and minor discrepancies may occur during manufacturing.
• Refund Process: If your refund request is approved, the refund will be processed back to your original payment method within 10 business days. While we aim for quick processing, your bank or payment provider may take additional time to post the funds. In some cases, we may offer store credit instead of a cash refund, especially if you prefer to use it for future purchases. This store credit will be valid for a limited time and can be applied to any product on HatStore.ca.

Exchanges are accepted only for defective, damaged items, or those that significantly differ from the approved design. If this occurs, please contact our customer service within 7 days of receiving your order with details and photos of the issue.

Upon approval, you may receive a replacement item or store credit. To be eligible for an exchange, items must be unused, in their original condition, and include all original packaging. Custom caps that have been used, worn, or altered are not eligible for exchange.

• Cancellation by Customer: If you need to cancel your order, please contact our customer service team right away. Cancellations are only possible before production starts due to the custom nature of our products. If your request is approved before production, we will issue a full refund to your original payment method. Once production begins, cancellations or refunds aren’t guaranteed, but you can still reach out to discuss options.
• Cancellation by HatStore.ca: We reserve the right to cancel orders at our discretion, especially in cases of unforeseen issues like supply chain disruptions, pricing errors, or design problems. If your order is cancelled, you will be notified promptly, and any payments will be fully refunded. Orders may also be cancelled due to payment failures or suspected fraud

• Payments: We make payments simple and secure. We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All payments must be in Canadian dollars and made when you place your order. If there’s an issue with your payment, we’ll notify you right away to avoid delays.
• Processing of Invoices: Your invoice will be sent via email immediately after payment is processed. It will include details of your order, custom specifications, the total amount paid, and any applicable taxes or shipping fees. We recommend keeping the invoice as proof of purchase for future enquiries or claims regarding your order.
• Sensitive Data: We do not collect or store sensitive payment information like credit card numbers or bank details. This information is securely handled by our payment processors. Please review their privacy policies to understand how your payment data is managed and protected.

• Ownership: All content on HatStore.ca, including text, images, graphics, logos, and designs, belongs to HatStore.ca or its licensors and is protected by intellectual property laws. You cannot use, reproduce, or distribute any content without written consent.
• Customer Designs: You retain ownership of any design you submit. However, by submitting it, you grant HatStore.ca a non-exclusive, royalty-free license to use, reproduce, and modify the design to complete your order and market our products. This license applies only to the specific order and does not transfer ownership.